Key Takeaways
- New 2026 Rule: You must get JTKSM pre-approval before applying to Immigration. This step is now mandatory.
- License Check: Only use agencies with a Category B JTK license. Unlicensed agencies can get you blacklisted.
- Real Costs: Expect to pay RM15,000-RM18,000 upfront, plus RM1,500-RM1,800 monthly salary depending on nationality.
- Timeline: Legal hiring through licensed agencies takes 75-90 days. Shortcuts often lead to legal problems.
Introduction
Choosing the right maid agency in Johor Bahru is critical for families needing domestic help. A licensed maid agency in Johor Bahru Malaysia, ensures legal compliance, proper work permits, and protection from costly penalties. However, many JB families unknowingly work with unlicensed operators—putting themselves at serious risk.
Hiring a foreign domestic helper (女佣 / pembantu rumah) through illegal channels can lead to RM50,000 fines and permanent blacklisting.
They use unlicensed agencies. They skip mandatory steps. They don’t check if the work permit is correct. When Immigration catches these mistakes, employers face serious consequences: fines between RM10,000 and RM50,000 per worker, potential jail time up to 12 months, and permanent blacklisting from hiring future helpers.
Why this matters in 2026: Malaysia added new requirements in late 2024. You now need JTKSM pre-approval from the Department of Labour before Immigration will process your application. Most online guides are outdated and don’t mention this.
What you’ll learn: This guide walks you through the complete legal process through Legal Maid Agency Johor Bahru. We’ll show you how to verify if an agency is licensed, what documents you need, how much it really costs, and what mistakes to avoid.
Let’s start with the basics.
Who Can Use a Maid Agency in Johor Bahru? (2026 Employer Requirements) (2026 Requirements)
You can hire a foreign domestic helper if you’re a Malaysian citizen or permanent resident aged 21 or older, earn enough monthly income (RM3,000-RM7,000 depending on the maid’s nationality), and have a valid reason like caring for children under 15, elderly parents, or sick family members.
Here’s what Immigration checks:
Employer Requirements
You must meet ALL of these:
- Age: 21 years old or older
- Status: Malaysian citizen, permanent resident, or expat with valid Employment Pass
- Income: Minimum monthly household income varies:
- Indonesian maids: RM7,000/month
- Filipino maids: RM5,000/month
- Other countries: RM3,000/month
- Valid Reason: You must be:
- Married with children under 15 years old, OR
- A single parent, OR
- Caring for sick or elderly parents
Special Rule for Indonesian Maids: Your household can have maximum 6 family members.
Approved Countries (2026)
You can only hire maids from these countries:
- Indonesia
- Philippines
- Thailand
- Cambodia
- Vietnam
- Sri Lanka
- India
- Laos
- Nepal
Each country has different salary rules and contract terms. Filipino maids typically cost more but speak better English. Indonesian maids are most common in JB.
Documents You’ll Need
Prepare these before contacting an agency:
- Proof of income (3 months of payslips, EPF statements, or tax returns)
- Marriage certificate (if married)
- Children’s birth certificates (if applicable)
- Medical certificates for sick family members (if applicable)
- Copy of your IC (MyKad) or passport
Real Example: A JB family earning RM6,000/month wanted to hire an Indonesian maid. They were rejected because they didn’t meet the RM7,000 minimum for Indonesian helpers. They switched to hiring a Filipino maid (RM5,000 minimum) and got approved.
How Do I Verify if a Maid Agency Johor Bahru is Legally Licensed?
Check if the agency has a Category B JTK license from the Ministry of Human Resources (MOHR). Licensed agencies must be registered as Sdn Bhd companies with names starting with “Agensi Pekerjaan.” You can verify their license through the official JTKSM portal or by scanning the QR code on their business license.
Using an unlicensed agency is the #1 mistake JB employers make. When choosing a maid agency in Johor Bahru, always verify their Category B JTK license first. Here’s why it matters: only licensed agencies can legally process work permits. If you use an unlicensed operator, your maid’s permit might be fake or issued for the wrong job type.
Before contacting any maid agency in Johor Bahru, make sure you meet all Immigration requirements. Licensed agencies will verify your eligibility during the initial consultation.
What is a Category B JTK License?
Category B licenses are specifically for placing foreign domestic workers in Malaysia.
There are 3 types of licenses:
- License A: Local workers only
- License B: Foreign domestic helpers (what you need)
- License C: All types of foreign workers
An agency must hold a valid Category B license to legally help you hire a maid.
Step-by-Step Verification Process
1. Ask the agency to show their business license.
2. Check these details on the license:
- Company name starts with “Agensi Pekerjaan”
- Company type is “Sdn Bhd” (not sole proprietorship)
- License shows “Category B” or “Lesen B”
- QR code is present
3. Scan the QR code on the license. It should show full agency details.
4. Visit http://jtksm.mohr.gov.my to verify through the official portal.
5. Ask for their office address. Licensed agencies must have a physical office, not just online presence.
Red Flags of Unlicensed Operators
Avoid agencies that:
- Refuse to show their license when asked
- Charge unusually low fees (below RM15,000 total)
- Promise “guaranteed arrival in 2 weeks” without proper paperwork
- Only operate online with no office address
- Ask for full payment upfront before signing a contract
- Cannot explain the JTKSM pre-approval process
- Offer to “bypass” Immigration requirements
Pro Tip: Many unlicensed operators advertise on Facebook and WhatsApp groups. They charge RM8,000-RM10,000 and claim it’s faster. But when Immigration checks the work permit, it’s either fake or registered for factory work, not domestic work. The employer gets penalized, not the agency.
What is the Hiring Process with Maid Agencies in Johor Bahru? (2026 Guide)
The 2026 process has 8 mandatory steps: (1) Choose maid’s country and select agency, (2) Submit documents and pick candidate, (3) Get JTKSM pre-approval, (4) Apply for VDR through Immigration, (5) Receive IPA and buy insurance, (6) Maid arrives and completes FOMEMA medical within 30 days, (7) Get PLKS work permit sticker, (8) Sign employment contract. Licensed agencies take 75-90 days for full legal compliance.
This is the official process. Shortcuts create legal problems later.
NEW Requirement in 2026: JTKSM Pre-Approval
What changed: Since late 2024, you must get approval from the Department of Labour (JTKSM) BEFORE you apply to Immigration.
Why it matters: Immigration will reject your VDR application if you don’t have JTKSM pre-approval first.
Most online guides written before 2025 don’t mention this step. Make sure your agency knows about this requirement.
The 8-Step Legal Process
Reputable maid agencies in Johor Bahru follow this exact 8-step process to ensure legal compliance.
First of all, Choose Country and Agency (Week 1)
- Decide which nationality fits your needs
- Verify the agency has Category B license
- Meet with agency to discuss requirements
Secondly, Submit Documents and Select Candidate (Week 2-3)
- Provide all employer documents listed earlier
- Review candidate profiles (biodata)
- Interview your chosen candidate (video call or in-person if already in Malaysia)
Thirdly, Get JTKSM Pre-Approval (Week 4-5)
- Agency submits application through ePPAx portal
- Department of Labour reviews and approves
- You receive JTKSM approval letter
- This step is new and mandatory in 2026
Fourth, Apply for VDR – Visa with Reference (Week 6-8)
- Agency submits VDR application to Immigration Department
- Submit employment contract (stamped with RM10 revenue stamp)
- Provide employer’s Personal Bond form
- Wait for Immigration approval
Then, Receive IPA and Buy Insurance (Week 9)
- Get In-Principle Approval (IPA) from Immigration
- Purchase mandatory maid insurance (RM300-RM500/year)
- Covers medical expenses, accidents, and repatriation
Following by Maid Arrives and FOMEMA Medical (Week 10-11)
- Maid gets visa at Malaysian embassy in her country
- She flies to Malaysia (meets you at airport)
- Critical: Complete FOMEMA medical exam within 30 days
- If she fails the medical, she must return immediately
Next Step, Get PLKS Work Permit Sticker (Week 11-12)
- After passing FOMEMA, Immigration issues PLKS
- PLKS = Pas Lawatan Kerja Sementara (Temporary Employment Visit Pass)
- Must say “Pembantu Rumah Tangga” (Domestic Helper)
- Check this carefully – wrong permit type is illegal
Final, Sign Employment Contract (Week 12)
- Finalize contract terms (salary, duties, rest days)
- Stamp with RM10 revenue stamp (need 2 copies)
- Both employer and maid keep signed copies
- Open bank account for maid’s salary (mandatory)
Timeline Comparison
| Method | Timeline | Cost | Risk Level |
|---|---|---|---|
| Licensed Agency | 75-90 days | RM15,000-18,000 | Very Low |
| DIY Online Hiring | 5-7 days | RM3,600-3,800 | Very High |
Why DIY is risky: You handle all paperwork yourself. One mistake means rejection. No support if maid absconds. No replacement guarantee.
Real Example: A JB employer tried to save money by hiring online. The maid arrived in 1 week. Three months later, Immigration raided the house. The maid’s permit said “factory worker,” not domestic helper. The employer paid RM15,000 fine plus legal fees. The maid was deported. Total cost: RM25,000+ and 6 months of stress.
What Do Maid Agencies in Johor Bahru Charge? (Complete Cost Breakdown 2026)
Total first-year cost ranges from RM24,000 to RM32,000 including agency fees (RM15,000-18,000), monthly salary (RM1,500-1,800 × 12 months), insurance (RM300-500), and mandatory medical exams (RM600). Most agencies quote only the placement fee but there are hidden costs like revenue stamps and bank account requirements.
Reputable maid agencies in Johor Bahru provide detailed cost breakdowns upfront. Let’s examine what you’ll actually pay.
One-Time Upfront Costs (Year 1)
| Cost Item | Amount | What It Covers |
|---|---|---|
| Agency Placement Fee | RM15,000 – 18,000 | Recruitment, training, visa processing, maid’s flight |
| Maid Insurance | RM300 – 500 | Medical expenses, accidents, repatriation |
| Security Bond | Usually included | Protects against damages or early termination |
| Employment Contract Stamps | RM20 | RM10 revenue stamp × 2 copies |
| Bank Account Setup | RM0 – 50 | For monthly salary transfers (mandatory) |
Total Upfront: RM15,320 to RM18,570
Monthly Recurring Costs
Maid Salary (Mandatory Minimums in 2026):
- Indonesian maids: RM1,500/month minimum
- Filipino maids: RM1,800/month minimum
- Other countries: RM1,200-1,500/month
Food and Accommodation: Not a cash cost, but you must provide:
- Proper room with basic facilities
- Three nutritious meals daily
- Reasonable bedding and privacy
Bank Transfer: You must pay salary into the maid’s bank account every month. Cash payments are not allowed.
Annual Recurring Costs
| Cost Item | Amount | When Due |
|---|---|---|
| Work Permit Renewal | RM1,000 – 1,200 | Every year |
| FOMEMA Medical Exam | RM600 | Before each renewal |
| Insurance Renewal | RM300 – 500 | Every year |
| Government Levy | Varies | Check current rates |
Hidden Costs Most People Miss
1. Revenue Stamps: RM10 per contract copy. You need 2 copies minimum.
2. Repatriation if Medical Failure: If your maid fails the FOMEMA exam after arriving, you pay for her return flight (RM800-1,500).
3. Replacement Costs: If the maid leaves in the first 6 months, some agencies charge RM5,000-8,000 for replacement (unless covered by warranty).
4. Training/Orientation: Some agencies charge RM500-1,000 for post-arrival training.
5. Passport Renewal: If maid’s passport expires during contract, you may need to pay RM200-500 for renewal.
First Year Total Budget
Conservative Estimate:
- Upfront costs: RM18,000
- Salary (12 months): RM18,000 (at RM1,500/month)
- Insurance + renewals: RM1,000
- Total Year 1: RM37,000
Pro Tip: Ask agencies for a complete written breakdown before signing. Some advertise RM15,000 but add RM3,000-5,000 in “processing fees” later.
Common Mistakes When Using Maid Agencies in Johor Bahru (Avoid Penalties)
Using unlicensed agencies, hiring maids with wrong permit types, withholding passports without consent, missing the 30-day FOMEMA deadline, and failing to pay salary through bank accounts are the top violations. Penalties include Immigration blacklisting (cannot hire future maids), fines up to RM50,000, permit revocation, and potential criminal charges for hiring undocumented workers.
Working with an unlicensed maid agency in Johor Bahru is the fastest way to get blacklisted. Let’s look at each mistake and how to avoid it.
Critical Violation #1: Using Unlicensed Agencies
The Mistake: Hiring through Facebook groups, WhatsApp contacts, or online platforms that aren’t licensed.
What Happens:
- The maid’s work permit might be fake
- Permit might be for factory/plantation work, not domestic work
- Immigration can raid your home
- You get blacklisted even if you didn’t know
How to Avoid: Always verify Category B license before paying anything. See verification steps in Section 2.
Critical Violation #2: Wrong Permit Type
The Mistake: Your maid arrives with a work permit that doesn’t say “Pembantu Rumah Tangga” (Domestic Helper).
What Happens:
- This is technically illegal employment
- Immigration can deport the maid immediately
- You cannot hire another maid (blacklisted)
- Fine up to RM50,000 per violation
How to Avoid: When the maid arrives, check her PLKS sticker. It must clearly state “Pembantu Rumah Tangga” under job type. If it says anything else (pekerja kilang/factory worker), refuse to accept her and contact the agency immediately.
Critical Violation #3: Missing FOMEMA Deadline
The Mistake: Not completing the FOMEMA medical exam within 30 days of maid’s arrival.
What Happens:
- Work permit application rejected
- Maid must leave Malaysia
- You lose all money paid
- Cannot reapply for 6 months
How to Avoid: Book FOMEMA appointment within the first week of maid’s arrival. Don’t wait. Approved clinics get fully booked. Visit https://www.fomema.com.my to find nearest clinic.
Critical Violation #4: Withholding Passport
The Mistake: Keeping the maid’s passport “for safekeeping” without written consent.
What Happens:
- This violates labour laws
- Maid can file complaint
- You face investigation
- Possible criminal charges for exploitation
How to Avoid: Ask the maid if she wants you to keep her passport. Get written consent. Better option: buy a safe and let her keep her passport there.
Critical Violation #5: Cash Salary Payments
The Mistake: Paying salary in cash instead of bank transfer.
What Happens:
- No proof of payment if dispute arises
- Violates employment regulations
- Maid can claim non-payment
- You have no defense
How to Avoid: Open a bank account for the maid on day one. Transfer salary before the last week of each month. Keep all bank transfer receipts.
Other Common Mistakes
Even when working with a licensed maid agency in Johor Bahru, employers can still make critical errors that lead to penalties.
- Not renewing work permit on time: Renew 3 months before expiry
- Not reporting if maid absconds: Report to Immigration within 24 hours
- Hiring two maids on one permit: Each maid needs separate permit
- Assigning non-household work: Maids cannot wash cars, work in businesses, or do commercial cleaning
Legal Penalties Table
| Violation | Penalty |
|---|---|
| Using unlicensed agency | Blacklisted from future hiring |
| Wrong permit type | RM50,000 fine + deportation |
| Missing FOMEMA deadline | Permit rejected, 6-month ban |
| Withholding passport illegally | Criminal investigation |
| Late permit renewal | RM1,000-5,000 fine + permit revoked |
| Hiring undocumented worker | RM10,000-50,000 fine per worker |
Real Example: A JB family hired a maid through a friend’s referral (unlicensed). The maid worked for 8 months. During an Immigration spot check at a shopping mall, the maid’s permit showed she was registered as a factory worker. Both the employer and maid were detained. The employer paid RM35,000 in fines and legal fees. The maid was deported. The employer is now blacklisted and cannot hire another helper for 5 years.
Conclusion
Hiring a foreign domestic helper in Johor Bahru is a major investment. It costs RM15,000-18,000 upfront plus RM1,500-1,800 monthly. The legal process takes 75-90 days through licensed agencies.
The main point: Don’t take shortcuts. Using unlicensed agencies or skipping the JTKSM pre-approval step can cost you RM50,000 in fines and get you blacklisted.
What to do next:
- Check if you meet the eligibility requirements (age, income, valid reason)
- Research 2-3 licensed maid agencies in Johor Bahru with valid Category B JTK licenses
- Verify their licenses through JTKSM portal: http://jtksm.mohr.gov.my
- Ask for complete cost breakdown in writing
- Confirm they handle the new JTKSM pre-approval process
- Never pay full amount upfront – reputable agencies have payment schedules
Need help finding a licensed agency? Make sure they can show you their business license, explain the 8-step process clearly, and provide a written service agreement.
Hiring legally protects you, protects the maid, and gives you peace of mind. It’s worth the extra time and cost.
Frequently Asked Questions (FAQ)
Can I hire a maid directly without using an agency in Johor Bahru?
Yes, you can hire a maid directly without an agency, but it’s risky and complicated. You must handle all paperwork yourself including JTKSM pre-approval, VDR application, FOMEMA medical booking, and work permit processing. One mistake means rejection and starting over. You also have no replacement guarantee if the maid absconds or doesn’t work out. Licensed agencies charge RM15,000-18,000 but handle everything and provide warranties.
Most JB employers who try DIY hiring end up paying more in the long run due to mistakes, rejections, and having to restart the process.
How long does a maid work permit last in Malaysia?
A maid’s work permit (PLKS) is typically valid for 2 years initially. After the first 2 years, you can renew for another year at a time. The maximum total employment period is usually 10 years, though this can extend to 13 years in some cases.
You must renew the permit 3 months before it expires. Renewal costs approximately RM1,000-1,200 plus RM600 for mandatory FOMEMA medical exam.
What is JTKSM pre-approval and why is it required in 2026?
JTKSM pre-approval is mandatory clearance from the Department of Labour (Jabatan Tenaga Kerja) that you must get BEFORE applying for a maid’s work visa through Immigration. This requirement started in late 2024 and applies to all foreign domestic helper applications in 2026.
Without JTKSM pre-approval, Immigration will automatically reject your VDR (Visa with Reference) application. Your agency submits this through the ePPAx online portal and it typically takes 1-2 weeks to process.
Can I hire a maid if I’m single and live alone in JB?
No, single individuals living alone cannot hire foreign domestic helpers unless they have dependents requiring full-time care. You must meet at least one of these criteria:
- Be married with children under 15 years old
- Be a single parent with children
- Be caring for sick or elderly parents who need daily assistance
If you’re single without dependents, consider hiring a local part-time cleaner instead. They charge RM2,500-3,500/month in the Klang Valley and JB areas.
What happens if my maid fails the FOMEMA medical exam?
If your maid fails the FOMEMA medical exam after arriving in Malaysia, she must return to her home country immediately. You are responsible for paying her return flight (approximately RM800-1,500).
You will lose all the money you paid for her placement. However, most reputable agencies offer free replacement within their warranty period (usually 3-6 months). Check your agency contract for their replacement policy before signing.
The maid must pass FOMEMA within 30 days of arrival. Common reasons for failure include tuberculosis, pregnancy, or other communicable diseases.
Can I transfer my maid to work for a friend or relative?
Yes, you can transfer a maid to another employer, but you need Immigration Department approval first. The process requires:
- Written consent from the current employer (you)
- Written agreement from the new employer
- Valid reason for transfer
- New employer must meet all eligibility requirements
- Both parties submit transfer application to Immigration
- Processing fee applies (varies)
Important: You cannot transfer a maid during her first year of employment except under special circumstances like employer’s death or relocation abroad.
Unauthorized transfers are illegal and can result in blacklisting for both employers.
What is the difference between Indonesian and Filipino maids?
The main differences are salary requirements, language skills, and cultural factors:
| Factor | Indonesian Maids | Filipino Maids |
|---|---|---|
| Minimum Income Required | RM7,000/month | RM5,000/month |
| Minimum Salary | RM1,500/month | RM1,800/month |
| English Proficiency | Basic to moderate | Generally better |
| Religion | Mostly Muslim | Mostly Christian |
| Availability in JB | Very high | Moderate |
| Agency Fees | RM15,000-18,000 | RM15,000-18,000 |
| Processing Time | 75-90 days | 75-90 days |
Choose Indonesian maids if: You prefer Malay language communication, have Muslim household preferences, or want more candidates to choose from in JB.
Choose Filipino maids if: You need better English communication, have lower household income (RM5,000 vs RM7,000), or prefer Christian helpers.
How do I check if my maid’s work permit is legitimate?
Check these 4 things on the PLKS (work permit sticker) in your maid’s passport:
- Job designation must say: “Pembantu Rumah Tangga” (Domestic Helper)
- Employer name must be: Your full name exactly as on IC
- Validity period: Check expiry date (usually 2 years from issue)
- Immigration stamp: Must have official Immigration Department seal
Red flags of fake permits:
- Job type says “factory worker” or “plantation worker”
- Different employer name
- Handwritten information (should be printed)
- No official Immigration seal
- Cannot scan or verify through Immigration system
If you suspect a fake permit, contact Immigration immediately at +603-8000 8000 or visit your nearest Immigration office.
What are my legal obligations after hiring a maid in JB?
As an employer, you must legally provide:
- Proper accommodation: Private room with basic facilities, bed, fan/air-con
- Food: Three nutritious meals daily appropriate to her dietary needs
- Salary payment: Monthly bank transfer before last week of each month
- Medical care: Cover medical treatment costs during employment period
- Rest: At least one rest day per week (can be negotiated)
- Insurance: Maintain valid insurance coverage throughout contract
- Respect: No physical abuse, fair treatment, religious freedom
You must also:
- Allow her to hold her own passport (unless she gives written consent)
- Renew work permit on time (3 months before expiry)
- Report to Immigration if she absconds within 24 hours
- Not assign non-household work (business operations, car washing)
- Provide return flight ticket at end of contract
Failure to meet these obligations can result in fines, blacklisting, and criminal charges.
Can my maid work part-time for neighbors or relatives?
No, your maid cannot legally work for anyone else, even part-time. Her work permit (PLKS) is tied specifically to your household only.
Working for others, even for a few hours, violates the employment terms and can result in:
- Work permit cancellation
- Deportation of the maid
- Fines for both you and the maid
- Blacklisting from hiring future domestic helpers
If neighbors or relatives need help, they must hire their own maid through proper legal channels.
What should I do if my maid wants to quit before the contract ends?
If your maid wants to terminate the contract early, follow these steps:
- Discuss with the maid: Understand her reasons and see if issues can be resolved
- Contact your agency: If you used an agency, inform them immediately (they may offer replacement under warranty)
- Serve notice period: Contract usually requires 1-month notice from either party
- Report to Immigration: Notify Immigration Department within 14 days of termination
- Cancel work permit: Submit cancellation to avoid continued liability
- Arrange return flight: You must provide ticket back to her home country
- Settle final payment: Pay any outstanding salary and benefits
Can you deduct costs from her salary?
Only if specified in the employment contract. You cannot withhold salary as “penalty” for early termination. However, if contract states she must repay training costs or placement fees for early resignation, this may be deducted.
Keep all documentation of the termination process in case of disputes.
Is it legal to hire a maid on a tourist visa in JB?
No, hiring a maid on a tourist visa or social visit pass is completely illegal. She must enter Malaysia with:
- Approved VDR (Visa with Reference) specifically for domestic work
- Valid work permit (PLKS) showing “Pembantu Rumah Tangga”
- Your name registered as official employer
Common scam: Some unlicensed operators bring maids on tourist visas and promise to “convert later.” This is fraud. Immigration rarely approves conversions, and you’ll be stuck with an illegal worker.
Penalties if caught:
- Employer: RM10,000-50,000 fine + blacklisting
- Maid: Deportation + immigration ban
- Both: Possible criminal charges
If someone offers this arrangement, report them to JTKSM or Immigration immediately.
How much notice do I need to give if I want to terminate my maid?
Most employment contracts require 1 month written notice from either party for termination. However, immediate termination is allowed in these cases:
Employer can terminate immediately if maid:
- Commits criminal offense
- Repeatedly fails to perform duties despite warnings
- Engages in misconduct (theft, violence, etc.)
- Provides false documents or information
Maid can terminate immediately if employer:
- Fails to pay salary for 2+ months
- Commits physical abuse or harassment
- Violates the terms of employment contract
- Creates unsafe working conditions
Even with immediate termination, you must:
- Pay all outstanding salary until last day worked
- Report termination to Immigration within 14 days
- Provide return flight ticket to home country
- Return her passport and belongings
Pro Tip: Always document reasons for termination in writing. This protects you if the maid files a complaint with Labour Department.
Where can I report unlicensed Maid Agency in Johor Bahru?
If you suspect an unlicensed agency or illegal practices, report to:
1. JTKSM (Department of Labour):
- Website: http://jtksm.mohr.gov.my
- Phone: +603-8000 8000
- Submit complaint online through their portal
2. Immigration Department:
- Website: https://www.imi.gov.my
- Look for “Aduan” (Complaint) section
- Provide details: agency name, address, contact, what happened
3. Ministry of Human Resources:
- General line: +603-8886 5000
- Email complaints to their enforcement division
What information to provide:
- Agency name and address
- Names of people you dealt with
- What they promised vs what happened
- Any contracts, receipts, or WhatsApp messages
- Dates and amounts paid
Your report helps protect other JB families from scams. JTKSM takes unlicensed operations seriously and will investigate the Maid Agency Johor Bahru accordingly.
